Terms and conditions of Box pick-up in ERIBA

Pick up in ERIBA = the recommended option

Picking up the Science Boxes in ERIBA is recommended as it gives you full control on the transport of the Boxes.

Moreover, when collecting the Boxes in ERIBA, we will reply on your initial questions and, if wanted, show you the lab-culture.

Making an appointment and timing

We will organize 1 pick-up moment every week, during which all orders of that week can be collected.

To collect the Boxes in ERIBA, it is important to make an appointment by contacting us, mentioning the type and number of ordered boxes and the preferred pick-up date. We will then reply with the closest organized pick-up dates from which you can choose.

As we are part of the UMCG complex, we cannot provide dedicated parking. There are, however, several parking-options available in the close neighborhood. The best option might be: parking Boterdiep.

When entering the building, please wait at the reception at the entrance. We will meet you there.

Our visiting address:

European Research Institute for the Biology of Ageing

University Medical Center Groningen

Antonius Deusinglaan, 1

Building 3226

9713 AV Groningen

The Netherlands

Terms and conditions of the shipping policy

Postal Service

We will send the Science Boxes with PostNL, and Boxes are currently only delivered within the Netherlands.

Sending costs

Sending costs will be charged to you.

Damage & death of worms

Once given to the Post office, we are not responsible for any delays or loss caused by PostNL. However, if your order does not arrive within 5 workdays, please contact us, so we can follow up with PostNL and keep you updated on the status of the order.

On arrival of the package, please inspect immediately for damage and survival of the worms. Immediately follow the instructions of the protocol related to receiving the worms.
If damage is present, please notify us and include photos if possible.

In case all worms died during transport, contact us, and new worms will be send to you.